January 14, 2023 | Gates | 😫😫😫 reported to me that exit gate for St Julian is now stuck open.
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April 1, 2023 | Gates | Zinfandel vehicle exit gate stuck open
| Completed |
November 7, 2023 | Gates | Zinfandel Gate is stuck open (again)…
| Completed |
October 24, 2023 | Gates | Zinfandel exit gate was not closing at 10:33pm. Watched for several minutes.
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November 4, 2023 | Gates | Zinfandel exit gate not closing again
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November 2, 2023 | Gates | Zinfandel exit gate is stuck open, entry gate is working
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November 15, 2023 | Gates | Zinfandel exit gate is stuck open again
| Completed |
January 13, 2023 | Villages | You probably have received many complaints about“Lake Moscato" in front of 1816 Moscato. I would think it should be a simple and cheap fix. It’s been a problem literally for 5+? years. In heavy rain the water pools in front of the house so much that it goes over the middle of the road and drains somewhat on that side of the street. Maybe it could be solved by a pipe or a small, deeper gutter to the storm drain several feet away.
- Message from VAMC - Thank you for the report. This street is still in control by Shea Homes. We have followed up with them requesting a repair timeframe. JW
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November 30, 2023 | Gates | Yes, just letting you know that the Latour entrance gate is remaining open.
| Completed |
July 27, 2024 | Club | Women’s locker room floor was filthy as of 7:30am this morning. Almost looks like there was something wrong with the floor cleaner.
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April 8, 2023 | Gates | With crime increasing locally, and with this week's news that there may have been a Trilogy home break-in, my Porto neighbors are increasingly concerned that our vehicle gates are frequently mysteriously left fully open for hours at a time. Dave Lanier of Trilogy Neighborhood Watch believes I should get a reply and status report when I submit problems with our gates into this database. To date, I have never received a single bit of feedback after submitting problems here. I would like to get these so I may update my neighbors.
Robert Stapleton,
Captain of the Port Neighborhood Watch.
650-208-8585
bobbyds695@gmail.com
| Completed |
February 20, 2024 | Pool | Why is the indoor pool room consistently hot and humid? The water temperature of the pool is too high, making it difficult to enjoy a good workout while doing laps. Also, a few of us are experiencing skin rashes after doing laps in the indoor pool, but not experiencing these symptoms when swimming in other pools. Are the water tests showing any problems with chlorine levels, pH,
total alkalinity, calcium hardness, cyanuric acid, or total dissolved solids? Would you please share your test results with us? The pool is a great resource for swimming, but the heat and skin rashes are deterrents for using the pool.
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September 3, 2024 | Club | While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs
| In-Progress |
February 22, 2023 | Pool | When will we have music again in the pool, and when will the hot tub be working? Thank-you.
| Completed |
June 7, 2023 | Gates | When walking through the pedestrian Porto gate, the gate no longer closes and latches. (We must notice that it does not close and we must pull it closed when entering Porto. or push it closed when exiting Porto.)
| Completed |
July 27, 2024 | Club | What's happening in the ladies locker room - the floor is dirty?? wearing out?? Not sure what has happened. Thank-you.
| Completed |
November 25, 2024 | Villages | What was once dirt across the path in the olive grove in Bordeaux is now mud. I know this has been reported but not sure when it will be fixed. I walk thru there every day and now with the rain it is getting very messy. We hoped to
Avoid this by having it reported some time ago when it was dusty dirt. It seems that the path needs new and more gravel.
| In-Progress |
September 17, 2024 | Landscape | Weeds are looking terrible at the back of Solera Street.
My husband and I have already cleared the fire lane between our house and the Neighbors house, which I feel we should have to do but have waited so long for it to be done.. these weeds make the place look, unkempt, and scruffy!
Could you please send out somebody asap!
Thank you!
| Completed |
December 7, 2023 | Wine Barn | We're having a large event tonight at the Wine Barn and noticed this morning that the garbage bins are not empty from a previous event, plus there's a Beer Club event this morning that will add more garbage. Could the bins please be dumped between 3 and 5 PM so that our event can start with empty bins? Thanks so much!
| Completed |
June 2, 2023 | Landscape | We would like to ask that the landscape staff trim down the plant growing on the other side of the wall on the side of our house. We live on the right side of the Latour gate. The plant is starting to come over the top of the sound wall. It is a climber and has started to come over the sound wall cap and it growing into our plants. The top of the sound wall is too high for us to get to.
It is also growing under the wall and coming up in our landscape. We realize there isn't anything that can be done about that but having to deal with both the top and the bottom of our wall to remove a plant that isn't in ours a bit much for us. My husband uses a walker and I have a bad back getting on a ladder to reach over to the other side of the sound wall is very difficult. Thank you for any help you can give us.
| Completed |
September 1, 2021 | Tennis / Pickleball Court | We love the umbrellas at the Pickleball courts. On one of them (the one closer to the sales office parking lot), a fabric tab that connects the bottom fabric section to the top section has come apart. Looks like it needs to be sewn. There might be more than one tab that's come apart. See the image at https://rosiebankcom-my.sharepoint.com/:i:/g/personal/mark_rosiebank_com/EWljj4j-LspOg46iZkJVlzMBlrFISasv_xhEhrMyaHJU-Q?e=PedGed
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August 24, 2020 | Landscape | We have two oak trees outside our fence above the olive grove that are severely blighted. They are losing all their curled leaves rapidly. Please come by and see if you can rescue these beautiful trees. 1154 St. Julien St., Bordeaux.
Roy Short
| Completed |
December 12, 2020 | Villages | We cannot open the gates at Tuscany (both Solera and Andalucia) remotely. People can call us at the gate but when we push 9 it doesn't let them in. Both my husband's code and mine are not working.
| Completed |
October 29, 2020 | Club | We are seeing more damage on lawns and believe we are seeing Farrell pigs tearing up lawns. I saw on Symphony street and also by the club house. I have some pictures I could send but dont see where to attach them.
| Completed |
November 7, 2023 | Landscape | Water leak from sprinkler at upper Miwok Park
| In-Progress |