Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
October 9, 2026Villages

Lamp post located in between 1675 and 1679 Gamay Lane is very unsightly. The bottom base where it sits on the concrete is bent and crooked. Please, have this fixed. Pole number 7212. Thank you!

In-Progress
October 9, 2026Villages

Street light is out 2107 Rioja Way
Street Pole number 29949

Homeowner Requesting Call with Updates - 510-289-0385

Thank you!

In-Progress
October 8, 2026Gates

The exit street gates continue to be a problem for my tricycle and others leaving the community; Sonoma, Bordeaux (both exit gates), Tuscany (both exit gates). I ride my tricycle daily and when leaving those gates I ride in a circle on the spots that appear have the sensors, to now avail. I have to wait for a gate to open and more often than not it is the entrance gate that opens when a car enters. This should not be the way I have to exit the community. My trike is made of Chromoly Steel, a very heavy body (85lbs). Please adjust the sensor or whatever needs to be adjusted. I know the contractor has been working on the gates and I know that the gates before the streets were sealed and resealed recognized my trike. Please fix.

In-Progress
October 6, 2026Villages

Meritage Loop Park in Tuscany, the grass field is being over watered and large areas of grass are dead because of the pooling water. Photos show some of the dead grass and pooled water in the morning . One photo shows the area in the late afternoon, it is still soggy from the morning irrigation.

In-Progress
October 2, 2026Tennis / Pickleball Court

We need the timer for the lights reset on the pickleball and tennis courts. They are coming on at around 7:20 am and we need the timer set for 7:00 am now that it’s darker earlier in the morning. Thanks so much!

Randy Mitchell

In-Progress
September 28, 2026Bocce Court

Please remove the large umbrella at the bocce courts. It is broken as well as too large for the Bocce area. Members trying to deploy it have hit the overhead lights. Scott is aware of this request.

Completed
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
September 23, 2026Villages

The street light is not working, the light is located by my backyard on 2105 Rioja Way. The pole #29949.

Thank you!

In-Progress
September 18, 2026Villages

The gate to the olive grove (next to 1521 Symphony Cir) can not be closed. The latch, the gate, and the fence do not align. It was not installed properly. (I hope we didnt pay full price for that).

See attached photo.

In-Progress
September 17, 2026Gates

Man Gate into Bordeaux on Saint Julian,
Gate post needs to be properly secured into the stucco and foam waterproof
Prior attempt not adequate

Thank you

In-Progress
September 17, 2026Gates

Entrance man gate into Bordeaux on Saint
Julian
The gate post is not secure and damage to stucco wall and foam
Best to fix this as soon as possible
Looks like there was an attempt to bootleg fix it last time, but that was poorly done.
Needs proper Anchorage to resist the impact of the Gate closing
Thank you

In-Progress
September 17, 2026Vineyards

Broken irrigation line in vineyards across from my house (1833 Riesling Cir) flooding the area.

Completed
September 17, 2026Vineyards

Broken irrigation line in vineyards across from my house (1833 Riesling Cir) flooding the area.

Completed
September 17, 2026Bocce Court

I know there have been some issues with the bathroom at the Bocce Courts being dirty. How often does it get cleaned? Are there any cleaning supplies (brush/detergent) kept in the room so that someone could attempt to clean up a mess? Thanks.

In-Progress
September 14, 2026Wine Barn

A rodent (s) got into one bathroom cabinet, chewing on paper products, and bleeding. We did NOT try to clean it up. I did try to barricade it.
the area has been cleaned and i will notify our pest company to add more traps

Completed
September 14, 2026Wine Barn

Rodents got into one of the BARN restrooms, gnawing on paper products. Visible blood. I've blocked it off as best as I could.

Completed
September 13, 2026Landscape

About a year ago, I reported that the backlight to the TRILOGY monument sign at the development entrance sign on the left side of the Vineyards Parkway past John Muir Parkway was burned out. It is still burned out. Please have maintenance staff address the issue.

Thank you,
Celeste Storrs
1740 Veneto Ln
925-519-3019
fourstorrs@yahoo/gmail

In-Progress
September 13, 2026Club

I would like to request the following be addressed:
1) The Men's Locker Room needs to be be cleaned better. It appears the floors haven't been mopped and/or deep cleaned in a while.
2) The 55# and 60# dumbbells in the gym are bent and unsafe. I brought this specific matter to an employee LAST YEAR and it's still an issue.
3) Curious if the outdoor speaker system isn't working. The last several times I've been to the patio/pool area, no music is heard.

I will be out of the country for the next several weeks. If you need additional info, feel free to contact my wife/Celeste Storrs at 925-519-3019 or fourstorrs@gmail/yahoo.

Thank you,
Jeff

Completed
September 11, 2026Gates

Andalucia Gate

None of our given numbers work. The numbers we have are:
7003 - vendor
7004 - vendor
#5117 - friends/family

In-Progress
September 8, 2026Gates

Both Latour vehicle gates locked in open position

Completed
September 6, 2026Pool

I was assured the indoor pool temp was being monitored with a thermostat on the wall. Well after not going for awhile I thought I’d give it a try today. The thermostat was not registering a temp and it was too cold for me to go in. A little later I spoke to “Dave” who was talking on the pool phone so I asked him about it. He said he’ll check. I then went home and got my thermometer, went back and took temp in 3 different areas of the pool. 75.0, 75.0 and 75.4. This is disappointing to say the least and totally unacceptable. I understand that eventually this will be redone. But in the meantime this is an amenity for the homeowners. the thermostat on the wall has been replaced and was reading 81.3. i will adjust so it reads between 82 and 83. thanks.

Completed
September 3, 2026Gates

The L bracket near the top of the St Julien pedestrian gate is very loose. It is on the resident side of the gate. Thank You!

Completed
August 27, 2026Tennis / Pickleball Court

Thanks for hanging the #3 court sign. We found the #2 sign in the shed and placed it on court #2. Could you please hang that one as well? Thanks for emptying the used tennis balls from the recycling bin!

Completed
August 26, 2026Vineyards

Irrigation line broken water spraying over area. Location on hillside behind lot line 1632/1634 Healing Rock Ct

Completed
 Reported Location Issue Status

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