Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 704

 Reported Location Issue Status
December 16, 2025Gates

Latour pedestrian gate is still not closing on its own.

In-Progress
December 16, 2025Club

Two ceiling light bulbs are not working in the Hii Room at club. Have been reported but not fixed for some time now. Both lights are next to each other and window. Makes game playing dark and difficult. Thank you.

In-Progress
December 15, 2025Villages

A Seal Coat barrier is still at the St Julien entrance.

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
December 8, 2025Wine Barn

when we went in Wine Barn just now for the folding chairs, we deactivated the alarm and saw notice that the back-up battery was showing LOW. Also, all the lights were on. We shut lights off.

In-Progress
December 5, 2025Club

I've noticed a number up lights under the olive trees in fountain circle are either out or on in the daytime. Also some of up lights in front entry to the club are out. These lights are a wonderful amenity and add safety to the entrance to the club. Hopefully this issue can be addressed in the near future.

In-Progress
December 5, 2025Wine Barn

The internet and wifi connection in the Wine Barn is down. Looks like it went down at 5:55am this morning (12/5/25). Without an internet connection we can not remotely control the vineyard/orchard irrigation system. Thankfully this is not a problem right now as we have the watering in the vineyards and orchards turned off for the winter.

In-Progress
December 4, 2025Villages

THe pedestrian gate card reader at Solera in Tuscany is not working. I tried my card on Andalucia and it works ok there so I don't think it's my card.
Thank-you.

In-Progress
December 3, 2025Club

Can we remove the empty signs and poles that were put in during Covid to park to pick food from the club.
They put new poles and signs in for Handicap Parking which looks great. They left the old ones from Covid!
Thanks
Ken

In-Progress
December 1, 2025Gates

The Solera Pedestrian Gate is not working correctly.

The Key FOB Receiver light turns from red to green, but the mechanical lock does not click open.

So the work-around for some residents has been to prop the gate open when they leave.

This practice defeats the purpose of even having gates, so could you please have maintenance look at it?

Robert: The vendor for the gates will be here Weds and Thursday.

In-Progress
November 29, 2025Club

Light on step to mail room is coming out again. Maybe, they could be resisted.

Completed
November 25, 2025Club

The Group Exercise Studio fans need to be cleaned.

Thank you,

Julia Benveniste

In-Progress
November 21, 2025Villages

Many of the newly planted young trees along Miwok and Chianti plus lower Miwok park are not securely anchored to the stakes in an upright position and are bending over due to the wind. This seems to be an ongoing repetitive issue. These are young trees and need appropriate support to keep them growing in an upright position until they are old enough to stand straight on their own. The current method of anchoring these trees apparently is not working. Please don't let these beautiful trees become like the terribly slanted tree located on Zinfandel at the entrance to the vineyard (next door to my house).

In-Progress
November 20, 2025Gates

Latour pedestrian gate doesn't always close, appears to be out of alignment. Also, the Sonoma pedestrian gate still doesn't always funtion correctly.

Completed
November 14, 2025Gates

The card reader on the man gate at Solera Street is not reading the cards. The light turns green but the lock does not release. This same gate is not automatically closing.

In-Progress
November 7, 2025Gates

The St. Julien entrance gate is remaining open.

Robert: the gate was reset.

Completed
November 7, 2025Gates

Latour pedestrian gate is not closing. Seems to be a hinge/spring issue

Robert: The spring tension on the hinges was adjusted. Now closing.

Completed
November 5, 2025Gates

No Trespassing sign at St Julien gate entrance has been hit and knocked over

In-Progress
October 29, 2025Villages

Pillars at Miwok Gate. Seems to Lubricant splashed all over the Gate Pillars.
Second request!

Thanks
Ken

In-Progress
October 22, 2025Villages

Blue Fire Hydrant Marker in the Cul-de-sac at the end of Moscato PL. This was mentioned many many months ago also. I believe the sealing puts these back on?
Thanks
Ken

In-Progress
October 18, 2025Gates

The pedestrian gate to Sonoma doesn't work, and the one to Bourdeaux at Latour doesn't always close. And when they sealcoat Zinfandel, you can't use the gate to get in.

Robert: Gate hinges was adjusted. Now closes on it's own.

Completed
October 17, 2025Gates

The golf cart gate leading from Lafite Court to the Rhone neighborhood is once again stuck open.

In-Progress
October 16, 2025Gates

The pedestrian gate at the Solera entrance of Tuscany doesn’t close on its own, after you pass through it. Thanks.

Completed
 Reported Location Issue Status

LEARN ABOUT THE HOMES AT OUR COMMUNITY:

Call 800.685.6494  |  Join Our Interest List