Maintenance Issue Reports

Andalucia Gate

None of our given numbers work. The numbers we have are:
7003 - vendor
7004 - vendor
#5117 - friends/family

I was assured the indoor pool temp was being monitored with a thermostat on the wall. Well after not going for awhile I thought I’d give it a try today. The thermostat was not registering a temp and it was too cold for me to go in. A little later I spoke to “Dave” who was talking on the pool phone so I asked him about it. He said he’ll check. I then went home and got my thermometer, went back and took temp in 3 different areas of the pool. 75.0, 75.0 and 75.4. This is disappointing to say the least and totally unacceptable. I understand that eventually this will be redone. But in the meantime this is an amenity for the homeowners.

Thanks for hanging the #3 court sign. We found the #2 sign in the shed and placed it on court #2. Could you please hang that one as well? Thanks for emptying the used tennis balls from the recycling bin!

When a visitor at the Porto gate enters my 4-digit code and presses CALL, the kiosk immediately gets my Verizon voicemail greeting. My iPhone never rings and the call does not appear in my Recent Calls.
However, calls to my iPhone from my landline work normally.
This happens when I am home or away from home.
This has been happening for several weeks. hi Robert, i just checked with my phone and is working fine. the number that will show up on your phone is 925-293-2541. can you please make sure this number isn't blocked. thank you

Please empty the recycled tennis ball bin at the shed - it's quite full. Also, please rehang the #2 and #3 signs at the courts. I believe the #3 sign is on the ground - not sure where the #2 sign is.

There is a pedestrian gate into the vineyards at Moscato and Chianti. The gate latch is damaged. The bar that connects the inner and outer latches is no longer attached to the inner latch. It probably requires a spot welded to fix the problem.

Clock at pickleball courts has stopped. Hi Mark a work order has been placed and we will take of this ASAP. thank you

The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.

May want to check

SINKHOLE: Sonoma Gate Roundabout

There is potential sinkhole developing(?) at the Sonoma Gate roundabout. Its is between the center ring around the garden and the asphalt. Located on the left as you exit the gate approching Vineyards Parkway stop sign.

Probably a good idea to check it out before Sonoma reseal.

Greg

All of the palm trees and palm shrubs around the pool area have dead fronds in them. These should be cut off to maintain the image of a true resort pool.

Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.

In the handicapped shower in the ladies locker room, The hose to the hand held shower head is wor and about to break.

The bottle-fill function on the gym drinking fountain has been broken since May.

I submitted a written report at the gym in May, and the maintenance sheet stated that parts were ordered on May 29. Since then, I have requested updates on that sheet several times, but none have been provided.

Yesterday, I spoke with Pria at the concierge desk. She checked the records and found that the repair had been reported as completed in May. That information is incorrect. The bottle filler was not fixed and still does not work.

Facilities has reset the unit more than once. Each time, it worked only once or twice and had stopped working again by the following day. Clearly, resetting it is not a repair.

Please have Facilities correct the inaccurate record, determine what repair or replacement is actually required, and provide a specific status update and expected completion date. After more than two months, this should not remain unresolved without any explanation.

Thanks. Hi Frank, we had two companies look at this without any luck. we will be purchasing a new unit shortly. we apologize for the inconvenience and thank you for your patience.