Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 251 - 275 of 840

Entries
 Reported Location Issue Status
February 18, 2024Tennis / Pickleball Court

At the Los Olivos Tennis and Pickleball Pavilion there are light poles for playing after dark. The switch for the lights is in the center shaded area between Pickleball and tennis courts. The cover plate for the light switch is broken and needs to be replaced.

Completed
August 14, 2024Tennis / Pickleball Court

On the gate, near pickleball court #4, one part of the gate latch (the part attached to the gate) is loose. That part has only one screw (it has been that way for a long time), and that screw is now partially stripped and cannot be fully tightened.

Completed
April 17, 2023Pool

One of the lane separators in the indoor pool is broken. The small metal hook at the "deep end" came off of the steel cable. It just needs a tiny cable clamp to reattach it. BTW, at the "shallow end", the apparatus to tighten and loosen the lane separator is frozen and has been for a long time. As a result, when the lane separator is removed, it's necessary to rotate and loosen the eyelet that screws into the side of the pool -- probably not a good long-term solution. The same apparatus on the other two late separators works well.

Completed
July 30, 2023Pool

The blue fabric pool chairs are filthy. When will they be cleaned please?

Completed
August 19, 2023Pool

Around the indoor pool has not been cleaned in weeks and weeks. There has been a Q-tip on the hoist chair “which is also disgusting,” a band aid amongst other bits all around the floor. It could do with bring disinfected at least once a week with people walking aroundceith no shoes on.

Completed
August 30, 2023Pool

One of the lane separators in the indoor pool is broken again. The second time this year. It seems to happen when the water aerobics class takes it down to hold their class. Now it has been sitting on the deck for several weeks. What is the status of this?

Completed
September 14, 2023Pool

There is ground chalk on the pool deck next to the baby entrance to the pool a bit in front of the monitor's table. I assume this is left over from Grandparents Day on Sunday but definitely should be cleaned up. Certainly does not represent a "resort pool" atmosphere.

Completed
September 16, 2023Pool

The indoor lap pool continues to be exceeding warm. It is not healthy to have to work out in warm temperatures. This is a lap pool not a recreational pool like the outdoor pool. It is meant to be a place where swimmers exercise and work out. Who does one speak to about changing the temperature?

Completed
November 10, 2023Pool

hot tub temperature to low

Completed
November 16, 2023Pool

Please could you heat the indoor pool a few degrees. It is way to cold.
Thank you!

Completed
February 16, 2024Pool

Love living here! After an incredibly stressful work life, this is our "happily ever after".
While one can have high expectations in "heaven", I don't wanna be a Karen. SO...If I mention something...read with a smile.
With that in mind, the *ladies room for the Delta Athletic Club has so many burnt out bulbs and broken lights*. Is this on the "honey do" list?
Waterline area of pool and hot tub is consistently gross. https://www.tilesanddeco.com/blogs/news/how-to-clean-waterline-pool-tiles.
I'm a retired banker, but if you need to hire me to clean, I'm open for a part time job. :).

Thank you!!

Marlene (and Mitch)

Completed
February 20, 2024Pool

Why is the indoor pool room consistently hot and humid? The water temperature of the pool is too high, making it difficult to enjoy a good workout while doing laps. Also, a few of us are experiencing skin rashes after doing laps in the indoor pool, but not experiencing these symptoms when swimming in other pools. Are the water tests showing any problems with chlorine levels, pH,
total alkalinity, calcium hardness, cyanuric acid, or total dissolved solids? Would you please share your test results with us? The pool is a great resource for swimming, but the heat and skin rashes are deterrents for using the pool.

Completed
November 23, 2024Pool

Could you please vacuum the hot tub? There’s a lot of dirt where you sit and on the bottom. Thanks.

Completed
December 7, 2024Pool

probably fixed but spa bubbes not working, also water could be warmer

Completed
January 24, 2025Pool

Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.

Completed
February 5, 2025Pool

Indoor pool: flooding between the entry pool steps & the bench.

Completed
February 6, 2025Pool

The hot tub is not nearly warm.

Thank you for letting us know. We installed a new pump this afternoon and it is working properly; the water temperature is now at the programmed level.

Completed
June 26, 2025Pool

There is no water pressure in a jacuzzi. Very weak stream coming from an opening.

Completed
July 27, 2025Pool

As of Sunday July 27th the hot tub is not hot at all, water is completely cold like the pool water. Absolutely NO heat. A few jets are not working at all, and really low pressure. I checked maintenance records and it says work was completed and that the heat and new pump was put in Feb and June. The hot tub is still not working correctly. Thanks

The heater has been replaced.
Robert

Completed
September 20, 2025Pool

Showers in ladies’ locker room by the pool are barely lukewarm.

Robert: Water heater work was completed

Completed
June 12, 2026Pool

The cover for the stair rail in the deep end of the outdoor pool easly slides, making it dangerous to exit the pool.

I have seen people unable to get a good grip, which could result in a safety liability.

Completed
June 20, 2026Pool

The indoor pool is very warm for those of us who use it to swim laps or work out. The aqua fit group last week was in agreement that it was too warm. I swam laps today (6/20) and left because it is too warm. The indoor pool is meant for workouts. If people want to float and enjoy water they can use the outdoor pool.

In-Progress
May 7, 2026Pool

Music by the pool is making everyone crazy. The playlist consists of 6 instrumentials on he continuous loop. sounds like music on hold.

how about some variety like in the spa or in the club?

Robert: The playlist has been updated.

Completed
May 1, 2026Pool

The music at the pool keeps looping to the same stuff over and over. When will this get fixed? Also - why is there caution tape around the pool? It would be nice if you communicated with the membership about your work and whether the pool area is open or not.

Robert: Dana has addressed this report

Completed
July 5, 2026Pool

The indoor pool has become oppressively warm. I know you keep it between a range of degrees recommended but it must be over the top of that. It is after all a work out pool. Wouldn’t it make sense to lower the temp and save money on energy and help those of us who use the pool to work out?

In-Progress
 Reported Location Issue Status

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