Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 301 - 325 of 583

 Reported Location Issue Status
December 31, 2024Gates

The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).

Thanks,
Donna

12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.

Completed
January 10, 2025Gates

Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna

Completed
January 11, 2025Gates

Walkthrough gate at Viognier Ct lock is not working.

01/14/2025- Replaced the batteries. Now working.

Completed
January 22, 2025Gates

The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you

Completed
February 8, 2025Gates

St. Julian gate is opened.

Completed
February 1, 2025Gates

The Solera gate in Tuscany, both enter and exit, seem to be very noisy - a schreechy, creeky sound. Not sure that's normal or indicative of a problem?

Thanks for the clock in the locker room - it needs a new battery though, it wasn't working this morning.

Thanks,
Donna

Completed
November 4, 2024Gates

Miwok gates not working. Beeping loudly! Entrance side is half open. Large vehicles cannot get in, i.e. emergency vehicles! Exit side stuck open.

In-Progress
October 22, 2024Gates

porto gate broken. Stays open will not close!

Completed
October 20, 2024Gates

Porto gate is broken. Won't close.

Completed
September 25, 2024Gates

Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?

Completed
September 23, 2024Gates

The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.

Completed
October 7, 2024Gates

Latour entry gates stuck open

In-Progress
September 19, 2024Gates

Porto gate not rtesponding to codes or transponders.

Completed
October 8, 2024Gates

Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"

In-Progress
October 9, 2024Gates

The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.

Completed
September 8, 2024Landscape

The water pressure at the Chef's Garden area is reduced to the point that we can't water the plants. This just happened yesterday. Also, we need more water to the pumpkin area as none of those plants are getting enough water and our one pumpkin is starting to shrivel up.

Thank you!
The Chef's Garden Team

In-Progress
January 30, 2025Landscape

I noticed recently that the bushes were trimmed on the Miwok Park Trail near Chianti Ln. and thank you for that. There are common area bushes that adjoin our bushes on Chianti Ln. and we try to keep our property trimmed, but it seems that this common area is always overlooked and I have to ask for them to be trimmed. So, I am asking for the 5 bushes that adjoin ours be trimmed to the same height of what is on our property. Thank you!

In-Progress
January 31, 2025Landscape

Over two years ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. I have a view fence that overlooks the upper park, and the space between the fence and the grass is constantly growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. When will the promised bark be reapplied? I see that it was done near the clubhouse. I pay a lot in HOA fees to be ignored for many years. This is marked as completed, but the only bark that is left, and that is very little, is from the original bark that was put down many years ago. Thank you.

In-Progress
September 17, 2024Landscape

Weeds are looking terrible at the back of Solera Street.
My husband and I have already cleared the fire lane between our house and the Neighbors house, which I feel we should have to do but have waited so long for it to be done.. these weeds make the place look, unkempt, and scruffy!
Could you please send out somebody asap!
Thank you!

Completed
September 15, 2024Landscape

Just noticed this morning that the sprinkler line at the north end of Miwok Park is not working correctly AGAIN. It is the line that waters at 10:50 am daily. There is a small amount of water coming out of each sprinkler, maybe 18 to 24 inches max. The grass is not suffering yet, but it will be dead again as in August if not repaired soon. Thank you!

In-Progress
September 12, 2024Landscape

I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.

Completed
November 19, 2024Landscape

The parkway artificial grass in front of 1629 Zinfandel is badly damaged. It appears to have been scorched/burned by something extremely hot. The turf is melted.

In-Progress
October 26, 2024Landscape

Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.

Completed
October 26, 2024Landscape

Upper Miwok Park trail: Behind the big rocks along the walking trail in front of the giant Oak tree there are two dripper sprinkler tubes that are shooting water up into the air and landing about 6 feet from the tube. I took photos, but I'm not being allowed to download them to this site (message says the file is too big).

In-Progress
February 21, 2020Landscape

There appears to be a water leak in the median where the large fountain is located at the foot of Trilogy Parkway. Water has been running onto the side of the street leading to the club for several days.

Completed
 Reported Location Issue Status

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