| March 2, 2025 | Gates | Latour gate malfunctioning. Reported problem - “ Informing you all. the Latour gate is still malfunctioning. It self opens and then stays open. Beeps.
| Completed |
| March 2, 2025 | Gates | Latour Gate malfunctioning - additional information:
“ when a car exits. it opens, and then it closes, and then it beeps and opens again and stays open.”
03.04.25 The gate issue was addressed and resolved; we'll keep an eye on it is fully updated. Thank you!
| Completed |
| March 8, 2025 | Gates | At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed
-BSRG to continue checking on the gates-
| Completed |
| October 22, 2024 | Gates | porto gate broken. Stays open will not close!
| Completed |
| September 28, 2024 | Vineyards | URGENT WATER LEAK
From picnic table on top of hill looking toward Moscato, about 2 rows down
| Completed |
| October 2, 2024 | Vineyards | A water pipe in the vineyard behind Porto village is broken and spewing water. It’s flooding the walking path and endangering my home/yard pictures were sent to concierge
| Completed |
| October 2, 2024 | Villages | Our exit gate in Rhone is off the hinges and needs emergency attention
| Completed |
| October 2, 2024 | Wine Barn | Urgent need to repair or turn on wine barn ceiling fan today in preparation for an Olive Club event tonight! Given the extreme heat the fan is urgently needed.
Thanks!
| Completed |
| October 5, 2024 | Vineyards | Water leak end of Moscato
| Completed |
| October 5, 2024 | Vineyards | Water leak end of Moscato
| Completed |
| September 25, 2024 | Gates | Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?
| Completed |
| October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
| Completed |
| October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
| Completed |
| October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
I just tried sending 4 photos, but the message won't go through, so I'm sending only one.
| Completed |
| October 9, 2024 | Club | All recessed step lights to mailroom are out
| Completed |
| October 11, 2024 | Vineyards | Water gushing, flooding trail below…on top of petite sirah hill overlooking bocce courts
| Completed |
| October 11, 2024 | Vineyards | Major water leak on hill with picnic table and solar panel. From the right of the solar panel look out towards Vineyard pky.
| Completed |
| October 20, 2024 | Gates | Porto gate is broken. Won't close.
| Completed |
| December 19, 2024 | Bocce Court | The golf cart gate by the Bocce Ball courts has not been working for several days and is in urgent need of repair.
Thanks,
Shay
| Completed |
| October 26, 2024 | Landscape | Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.
| Completed |
| September 23, 2024 | Gates | The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.
| Completed |
| September 19, 2024 | Gates | Porto gate not rtesponding to codes or transponders.
| Completed |
| November 9, 2024 | Club | Clock in men’s locker room never changed after Daylight Savings Time
| Completed |
| November 9, 2024 | Club | Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)
| Completed |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |