Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 301 - 325 of 583

 Reported Location Issue Status
March 2, 2025Gates

Latour gate malfunctioning. Reported problem - “ Informing you all. the Latour gate is still malfunctioning. It self opens and then stays open. Beeps.

Completed
March 2, 2025Gates

Latour Gate malfunctioning - additional information:
“ when a car exits. it opens, and then it closes, and then it beeps and opens again and stays open.”

03.04.25 The gate issue was addressed and resolved; we'll keep an eye on it is fully updated. Thank you!

Completed
March 8, 2025Gates

At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed

-BSRG to continue checking on the gates-

Completed
October 22, 2024Gates

porto gate broken. Stays open will not close!

Completed
September 28, 2024Vineyards

URGENT WATER LEAK
From picnic table on top of hill looking toward Moscato, about 2 rows down

Completed
October 2, 2024Vineyards

A water pipe in the vineyard behind Porto village is broken and spewing water. It’s flooding the walking path and endangering my home/yard pictures were sent to concierge

Completed
October 2, 2024Villages

Our exit gate in Rhone is off the hinges and needs emergency attention

Completed
October 2, 2024Wine Barn

Urgent need to repair or turn on wine barn ceiling fan today in preparation for an Olive Club event tonight! Given the extreme heat the fan is urgently needed.

Thanks!

Completed
October 5, 2024Vineyards

Water leak end of Moscato

Completed
October 5, 2024Vineyards

Water leak end of Moscato

Completed
September 25, 2024Gates

Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?

Completed
October 9, 2024Club

I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.

Completed
October 9, 2024Gates

The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.

Completed
October 9, 2024Club

I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.

I just tried sending 4 photos, but the message won't go through, so I'm sending only one.

Completed
October 9, 2024Club

All recessed step lights to mailroom are out

Completed
October 11, 2024Vineyards

Water gushing, flooding trail below…on top of petite sirah hill overlooking bocce courts

Completed
October 11, 2024Vineyards

Major water leak on hill with picnic table and solar panel. From the right of the solar panel look out towards Vineyard pky.

Completed
October 20, 2024Gates

Porto gate is broken. Won't close.

Completed
December 19, 2024Bocce Court

The golf cart gate by the Bocce Ball courts has not been working for several days and is in urgent need of repair.
Thanks,
Shay

Completed
October 26, 2024Landscape

Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.

Completed
September 23, 2024Gates

The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.

Completed
September 19, 2024Gates

Porto gate not rtesponding to codes or transponders.

Completed
November 9, 2024Club

Clock in men’s locker room never changed after Daylight Savings Time

Completed
November 9, 2024Club

Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)

Completed
September 3, 2024Gates

Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)

Completed
 Reported Location Issue Status

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