| December 18, 2024 | Villages | The man gate at the Solera gate is not reading the key cards.
| Completed |
| December 19, 2024 | Bocce Court | The golf cart gate by the Bocce Ball courts has not been working for several days and is in urgent need of repair.
Thanks,
Shay
| Completed |
| December 20, 2024 | Club | 2 Gym issues: 1) The ants have reappeared on the mat in the back corner. I have seen them two consecutive days now, as I stretch out back by the mirrors in the gym.
2) There is an exercise bike that has been turned so the rider looks onto the exercise mat, instead of outside. Please return the bike so the position of the rider looks outside as they exercise. It is extremely uncomfortable for those stretching on the mat.
Thank you
| Completed |
| December 26, 2024 | Bocce Court | Happy Holiday! Not urgent but the bathroom at the Bocce courts needs cleaning. I tried to tidy it up yesterday (paper towels on the floor, even gave the toilet a scrub but you need a new brush there and there was no cleaning product.). There is toilet paper but I couldn't figure out how to put it on the holder. Paper towels are out as well. Thanks very much.
| Completed |
| December 26, 2024 | Club | Middle shower stall in men’s locker room has clogged drain
| Completed |
| December 30, 2024 | Gates | Latour entry gates are locked in the open position
12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.
| Completed |
| December 31, 2024 | Gates | The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).
Thanks,
Donna
12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.
| Completed |
| January 2, 2025 | Tennis / Pickleball Court | At the pickleball courts, near court 4, the gate latch is loose. The part that attaches to the swinging gate has just one screw in it (ie one is missing); the gate post hole appears to be partially stripped so that this screw cannot be tightened. Thank you.
01.02.25 - We are addressing this issue today. Thanks for letting us know!
| Completed |
| January 10, 2025 | Gates | Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna
| Completed |
| January 11, 2025 | Gates | Walkthrough gate at Viognier Ct lock is not working.
01/14/2025- Replaced the batteries. Now working.
| Completed |
| January 22, 2025 | Gates | The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you
| Completed |
| January 24, 2025 | Club | The water standpipe between the Event Center and the parking lot is leaking.
| Completed |
| January 24, 2025 | Pool | Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.
| Completed |
| February 1, 2025 | Gates | The Solera gate in Tuscany, both enter and exit, seem to be very noisy - a schreechy, creeky sound. Not sure that's normal or indicative of a problem?
Thanks for the clock in the locker room - it needs a new battery though, it wasn't working this morning.
Thanks,
Donna
| Completed |
| February 4, 2025 | Club | It would be great if you could do something about the mic stand in the event center. Today was the second event I was at recently where the presenter had a heck of a time as the mic won't stay in position, constantly slipping down. This happened at the Comedy show and today at the WOW event. It looked very frustrating for the presenter who can't always be holding the microphone in their hands. Thank-you.
| Completed |
| February 5, 2025 | Pool | Indoor pool: flooding between the entry pool steps & the bench.
| Completed |
| February 6, 2025 | Pool | The hot tub is not nearly warm.
Thank you for letting us know. We installed a new pump this afternoon and it is working properly; the water temperature is now at the programmed level.
| Completed |
| February 8, 2025 | Gates | St. Julian gate is opened.
| Completed |
| February 8, 2025 | Gates | several residents have reported, and I have seen, St Julien entry gate is periodically sticking open for long periods of time. This has been on-going since Feb 3.
| Completed |
| February 13, 2025 | Gates | St Julien entry gate is apparently sticking open again....periodically
2.19.25 Hi Dave, we'll head down this morning to see if we can fix this in-house and if not, we'll have the vendor come out to make the repairs. Thanks, Will
2.19.25 10:51am Update: Our new gate vendor, American Gate Operations (AGO) will be out tomorrow afternoon at the latest, possibly this afternoon to fix the gate. Thank you.
02.21.25 10:41am Update: AGO was not able to come to the property the past two days to make the repairs, they have rescheduled for Monday 2/24/25 between 11:00am and 1:00pm to make the repairs. We'll be checking the gate throughout the days until the repairs are made. Thank you
| Completed |
| February 21, 2025 | Club | Gym - Middle elliptical machine - video screen doesn't work per member
| Completed |
| February 24, 2025 | Gates | St Julien exit gates reported to be stuck open by residents
| Completed |
| March 2, 2025 | Gates | Latour gate malfunctioning. Reported problem - “ Informing you all. the Latour gate is still malfunctioning. It self opens and then stays open. Beeps.
| Completed |
| March 2, 2025 | Gates | Latour Gate malfunctioning - additional information:
“ when a car exits. it opens, and then it closes, and then it beeps and opens again and stays open.”
03.04.25 The gate issue was addressed and resolved; we'll keep an eye on it is fully updated. Thank you!
| Completed |
| March 8, 2025 | Gates | At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed
-BSRG to continue checking on the gates-
| Completed |