| March 19, 2026 | Landscape | This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken
| In-Progress |
| March 18, 2026 | Gates | The miwok entrance gate is broken. Looks like someone tried to break in or hit it with a car. But it is open and Bars on it are bent. It was dark when I saw it so I did not take a photo
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 17, 2026 | Gates | Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 25, 2026 | Gates | Vehicle entry gate stuck open, Latour gate
| Completed |
| March 7, 2026 | Gates | St Julien pedestrian gate is NOT latching when closed. Anyone can just push or pull it open
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| March 5, 2026 | Gates | Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| April 9, 2026 | Gates | St Julien exit gate stuck open.
| Completed |
| April 10, 2026 | Gates | Sonoma out gate 1/2 stuck open
| Completed |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| September 19, 2024 | Gates | Porto gate not rtesponding to codes or transponders.
| Completed |
| September 23, 2024 | Gates | The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.
| Completed |
| September 25, 2024 | Gates | Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?
| Completed |
| October 7, 2024 | Gates | Latour entry gates stuck open
| In-Progress |
| October 8, 2024 | Gates | Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"
| In-Progress |
| October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
| Completed |
| October 20, 2024 | Gates | Porto gate is broken. Won't close.
| Completed |
| October 22, 2024 | Gates | porto gate broken. Stays open will not close!
| Completed |
| November 4, 2024 | Gates | Miwok gates not working. Beeping loudly! Entrance side is half open. Large vehicles cannot get in, i.e. emergency vehicles! Exit side stuck open.
| In-Progress |
| November 16, 2024 | Gates | Latour pedestrian gate not closing properly. Has to be pulled shut every time.
| In-Progress |
| November 18, 2024 | Gates | Latour vehicle entry gates stuck open.... Sorry
| Completed |
| November 19, 2024 | Gates | The Zinfandel security gate (exit) has been stuck in the open position for several days.
| In-Progress |
| December 7, 2024 | Gates | The backlight for one of the large Trilogy entrance signs (on the left/South side) at Vineyards Parkway/John Muir Parkway is burnt out and has been for a few months. Thank you.
- 12.12.24 Call to DPW - Work order placed with
Parks and Rec.
- 12.17.24 Call to Parks & Rec: Work order is active
and ETA is 2 to 3 more weeks to replace the
backlight
- 02.27.25 After many emails with the City, they will be making repairs to the backlights for this sign, I'll say in a few more weeks, but it could be as soon as tomorrow. They have thanked us for our patience and ultimately they will get this fixed. Thank you!
| In-Progress |
| December 30, 2024 | Gates | Latour entry gates are locked in the open position
12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.
| Completed |
| December 31, 2024 | Gates | The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).
Thanks,
Donna
12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.
| Completed |
| January 10, 2025 | Gates | Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna
| Completed |