Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 426 - 450 of 583

 Reported Location Issue Status
February 14, 2024Gates

Entry gate for Latour locked open

Completed
February 18, 2024Gates

Latour pedestrian gate spring(s) appear to be weakening, gate does not close completely on its own.

Completed
February 28, 2024Gates

Porto exit gate stuck open on one sude

Completed
February 28, 2024Gates

The exit gate at Porto Village is stuck with one side open and the other side will not open. The only way to exit is through the entry gate

Completed
March 8, 2024Gates

Latour auto entrance gate stuck open, and the Latour pedestrian gate is still not closing securely.

Completed
March 15, 2024Gates

Lafite golf cart gate was malfunctioning. One half was sticking open. Resident was able to get it to close automatically. May need to be checked

Completed
March 17, 2024Gates

Lafite gate malfunctioning again. Resident reports the right side exit gate from Lafite Ct is now stuck open, since early Sunday afternoon.

Completed
March 24, 2024Gates

Porto entry gate is open and will not close

Completed
March 26, 2024Gates

Solera exit gate has been stuck open for the last couple of days.

Completed
March 29, 2024Gates

Solera gate is stuck half way closed/open

Completed
March 29, 2024Gates

Rhone gate - Entrance gate is wide open to world to come in visit us. Please fix the gate ASAP! The out gate is okay for right now.
Sharon

Completed
March 31, 2024Gates

Resident reports Rhone vehicle entry gate is stuck open again.

Completed
April 13, 2024Gates

Rhone Entrance gate not opening.

Completed
April 23, 2024Gates

Porto gate entrance is stuck in open mode

Completed
May 19, 2024Gates

Sonoma in gate stuck open and is beeping.

Completed
June 11, 2024Gates

Sonoma Gate Control Panel display is defective and unreadable. The display just shows dots which makes it impossible for visitors to find any resident information. I have included a picture of what the display looks like. I was told it has been this way for several weeks at the least.

Completed
June 13, 2024Gates

Ongoing issues with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months.

1. The gate has a reversed strike plate and elevated screws. The elevated screws sometimes block the gate from closing or make it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem.
2. Additionally and with more impact - in the afternoon after the sun hits the metal fence, the framing of the gate expands. When it expands the top of the gate is blocked from both opening and closing by the metal fence. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The problem is once the gate is opened in the afternoon, it will remain open until it cools off, then it closes on its own. Meanwhile the gate does not provide a security-related function as it stay open until late P.M..

Completed
July 15, 2024Gates

Latour veh exit gate acting up. Left gate will open about a 1/4, then right gate will open 1/2. Then freeze. Cars approaching cannot activate. Several minutes later gates will close. Happened several times since Friday.

Completed
July 28, 2024Gates

Miwok exit gate not closing. Beeping!

Completed
August 2, 2024Gates

9am on Friday 8/2 I couldn’t get out of the Latour gate. Used the St Emilion gate

Completed
August 4, 2024Gates

Latour exit gates having issues again

Completed
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

Completed
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

I was unable to submit the photo

Completed
August 17, 2024Gates

There is a problem with the right hand side gate mechanism for the Zinfandel Entrance gate. Earlier today I heard a banging noise when the gate opened. When I went back to look at the gate the top cover of the motor mechanism is damage. As I watched the gate open, just about when the right hand side gate is fully opened, the mechanism makes a noise and the top part of the unit pops up. Seems something in the mechanism is not working properly and cause the internals to poke through the cover.

Completed
August 20, 2024Gates

At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.

In-Progress
 Reported Location Issue Status

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