| February 28, 2024 | Gates | The exit gate at Porto Village is stuck with one side open and the other side will not open. The only way to exit is through the entry gate
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| February 28, 2024 | Villages | Cypress tree falling over. I reported this back in December and the cypress tree continues to fall. I wonder why this can not be fixed before it dies.
This is located at the Rhône entrance gate to the left side. See attached photo.
Thank you
| Completed |
| February 28, 2024 | Villages | Rhône Cypress tree
Correction it was reported in August
| Completed |
| March 3, 2024 | Club | There seems to be something wrong with the HVAC in the Clubhouse, especially in the restaurant area. It seems like the air conditioner is on because cool air is constantly coming out.
| Completed |
| March 5, 2024 | Landscape | The keypad for the gate in the wrought iron fence at the end of Barsac Court is not working. I entered the code - 1443 right? - multiple times on different days and nothing happened. Tried the handle and it would not open. Maybe it is operator error but I walked on to Viognier Court, entered the same code, and it worked fine. Maybe someone could check it? Thanks!
| Completed |
| March 8, 2024 | Gates | Latour auto entrance gate stuck open, and the Latour pedestrian gate is still not closing securely.
| Completed |
| March 12, 2024 | Club | The jets in the hot tub are not working.
hair dryer has been missing from the women's bathroom since last fall.
music: can you limit spa music to the spa area? the women's locker area has current music playing from the lounge and crying whales and pan flutes from other speakers.
thanks for your help!
| Completed |
| March 15, 2024 | Gates | Lafite golf cart gate was malfunctioning. One half was sticking open. Resident was able to get it to close automatically. May need to be checked
| Completed |
| March 17, 2024 | Gates | Lafite gate malfunctioning again. Resident reports the right side exit gate from Lafite Ct is now stuck open, since early Sunday afternoon.
| Completed |
| March 18, 2024 | Vineyards | I saw on the Vineyard report that others were having mice issues as well, this year I have been having field mice coming into my home really often. I did have the Contra Costa Vector control come and do an inspection and there really isn't anything wrong with my home but he said that field mice tend to create a home inside your home instead of coming in and out like rats do 😛 My cat is doing a pretty good job of finding and killing them as they seem to be wise about not going into the traps but it definitely is an annoyance. I just thought that I would report that I also have been dealing with this issue and have not had the problem since I moved here until this winter.
| Completed |
| March 24, 2024 | Gates | Porto entry gate is open and will not close
| Completed |
| March 26, 2024 | Club | The dial on the shower head is broken in the first shower stall. It is stuck on pulse which is not great for general showering. Thanks.
| Completed |
| March 26, 2024 | Gates | Solera exit gate has been stuck open for the last couple of days.
| Completed |
| March 29, 2024 | Gates | Solera gate is stuck half way closed/open
| Completed |
| March 29, 2024 | Gates | Rhone gate - Entrance gate is wide open to world to come in visit us. Please fix the gate ASAP! The out gate is okay for right now.
Sharon
| Completed |
| March 31, 2024 | Gates | Resident reports Rhone vehicle entry gate is stuck open again.
| Completed |
| April 1, 2024 | Club | The half of the lights on the mirrors in the women’s bathroom are out.
Also the cabinet door is falling off.
The women’s bathroom really needs a renovation.
The cabinets are all scuffed up also.
| Completed |
| April 2, 2024 | Club | Fitness Studio temperature control. Lately the fitness studio has been very warm and hard to cool down. Even if the temperature is reset to 69 degrees, it will turn off and return to an 85 degree setting. This is problematic as the room becomes very warm and stuffy while exercising. Please help!
| Completed |
| April 9, 2024 | Club | Light is out over pool table next to shuffle board.
| Completed |
| April 11, 2024 | Club | SHAMPOO is being filled in the BODY WASH dispensers in the ladies shower room.
| Completed |
| April 13, 2024 | Gates | Rhone Entrance gate not opening.
| Completed |
| April 18, 2024 | Vineyards | Common area around the oak tree behind 1962 / 1960 Barbaresco (maybe more) is full of weeds. Please have them removed or cut short before they become a fire hazard.
Thank yoi.
| Completed |
| April 23, 2024 | Gates | Porto gate entrance is stuck in open mode
| Completed |
| April 24, 2024 | Club | Please replace broken hooks in the ladies locker room toilet area.
| Completed |
| April 28, 2024 | Villages | Pedestrian gate between Viognier Court and the walking path behind Bordeaux does not work. Combination does unlock the gate but the gate frame is "stuck" and takes a very hard push to open from the court side. Once open, it will not close again. It appears that the silver rectangular plate on the fence side of the lock extends too far beyond the fence post and prevents the gate itself from closing. There are large bolts on the latch plate which may be the cause. This is a recent problem and was not the case about 1-2 weeks ago since I have been using the gate a couple on a regular basis since it was installed.
| Completed |