| November 7, 2025 | Gates | Latour pedestrian gate is not closing. Seems to be a hinge/spring issue
Robert: The spring tension on the hinges was adjusted. Now closing.
| Completed |
| November 7, 2025 | Gates | The St. Julien entrance gate is remaining open.
Robert: the gate was reset.
| Completed |
| November 14, 2025 | Gates | The card reader on the man gate at Solera Street is not reading the cards. The light turns green but the lock does not release. This same gate is not automatically closing.
| In-Progress |
| November 20, 2025 | Gates | Latour pedestrian gate doesn't always close, appears to be out of alignment. Also, the Sonoma pedestrian gate still doesn't always funtion correctly.
| Completed |
| December 1, 2025 | Gates | The Solera Pedestrian Gate is not working correctly.
The Key FOB Receiver light turns from red to green, but the mechanical lock does not click open.
So the work-around for some residents has been to prop the gate open when they leave.
This practice defeats the purpose of even having gates, so could you please have maintenance look at it?
Robert: The vendor for the gates will be here Weds and Thursday.
| In-Progress |
| December 16, 2025 | Gates | Latour pedestrian gate is still not closing on its own.
| Completed |
| December 17, 2025 | Gates | The Solera exit gate is stuck halfway open.
Robert: Repair company to come out today 12/22
| Completed |
| December 20, 2025 | Gates | The Solera exit gate is stuck in the half open position again this morning.
Robert: Repair company to come out today 12/22
| Completed |
| December 26, 2025 | Gates | The pedestrian gate on Latour (Boudreaux) still doesn't already close. I have reported this several times and still not fixed. I believe it is out of alignment.
| Completed |
| December 27, 2025 | Gates | The pedestrian gate going into Andalucia in Tuscany doesn’t lock properly. Thanks.
| Completed |
| December 30, 2025 | Gates | Self closing hines at pedestrian gate at St Julien need adjusting. Gate is not closing.
| Completed |
| January 27, 2026 | Gates | The Sonoma pedestrian gate still doesn’t always work.
The Latour pedestrian gate is working great!!
| Completed |
| January 28, 2026 | Gates | ST. Julien Walking gate is not closing. Needs repair
| Completed |
| January 28, 2026 | Gates | Both pedestrian gates on Barsac ct & Viognier Ct will not open using the numeric key pad.
This is my third request concerning this issue.
Please acknowledge this request.
Thank you
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | The gate at the end of Viognier Ct is not working
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | Pedestrian gate at the end of Viognier Ct - the gate code does not open the gate.
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | The vineyard gate on Viognier Ct is not working. I live right by the gate and I get requests to let people in often. This seems to be an ongoing issue and it gets fixed but then breaks again. Thanks
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| February 1, 2026 | Gates | Viognier Ct pedestrian gate lock not working. No power to keypad. Barsac working fine
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| February 3, 2026 | Gates | At the St Julien gate, the pedestrian gate closing mechanism is not attached to the gate. (I don't know if it's supposed to be attached or just push against it.) The gate seems to latch OK if it's released from wide-open, but it does not latch if released from nearly-closed.
Robert: I adjusted the closing hinge spring. The gate now closes from 4in away. Also, the mechanism you see is installed correctly it's a closer assist.
| Completed |
| February 10, 2026 | Gates | entry gate staying open at Porto Village
| Completed |
| February 28, 2026 | Gates | Barossa pedestrian gate on Trilogy Parkway does not work.
Robert: I will open a work order for repair.
| Completed |
| October 12, 2019 | Gates | Are all access gates backed up by a battery in case PG&E turns off the power?
| Completed |
| November 28, 2019 | Gates | Ped. gate at Trilogy Parkway and CA Trail does not lock or close properly
| Completed |
| January 8, 2020 | Gates | The groundcover on the mow strip on the left just inside the Miwok entrance gate is overflowing into the curb and is filled with weeds. It has been that way for months.
| Completed |
| February 18, 2020 | Gates | St Julian Exit gate is staying open noticed on Sunday continued into Monday
| Completed |