Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 51 - 75 of 583

 Reported Location Issue Status
August 18, 2024Vineyards

Water leak at valve for irrigation system for vineyard. Location is adjacent to Aspen park behind fencing.

In-Progress
August 20, 2024Gates

At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.

In-Progress
August 26, 2024Villages

There are 2 dead trees and 1 dying tree in Meritage Park.

In-Progress
August 29, 2024Villages

Irrigation leak at Meritage Park in Tuscany. Water has been flowing for several days across from the houses 1600 Meritage loop. The ground is super saturated with water and has been flowing down to the drain for a few weeks.

In-Progress
March 3, 2023Gates

Resident reports entry Latour vehicle gate is stuck open. I just confirmed

Completed
March 4, 2023Villages

Porto entry gate is broken-stays open will not close

Completed
March 11, 2023Gates

the Porto entry gate is broken again. Could you please have someone correct the problem.

Completed
March 12, 2023Villages

A section of the recently repainted wall cap in my back yard has the paint peeling off again. This is the same section that had already been repainted by the painter (see the ticket I opened on January 18th. The painter did come out and repaint the peeling section, but the paint is coming off again). Clearly the painter did not adequately prep the wall cap before painting.... twice. I'm happy to do the work correctly on my own if the HOA can provide me a pint or quart of the correct paint. I can provide a picture if you like.

Completed
March 14, 2023Vineyards

The V- ditch between Porto Village and the vineyard is clogged with debris. The worst is located behind the cul-de-sac.

Completed
March 14, 2023Gates

At the Latour Gate, the top cap on one of the gate pillars has blown off and is currently sitting in the landscape.

Completed
March 24, 2023Club

Someone hit one of the electrical outlet posts on the "exit side" of the Club horseshoe

Completed
March 25, 2023Gates

The Porto entry gate continues to be open. This has been reported before, but we need a permanent fix. This is a safety issue to have our gate open all the time.

Completed
March 25, 2023Gates

The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).

Completed
March 25, 2023Gates

Lafite Golf cart gate locked in open position

Completed
March 26, 2023Vineyards

The road behind Chardonnay Line is covered in Mud and the ditches are almost FULL with mud! With additional rain coming, we are worried the ditches will overflow into our yards. Please take care of this soon. Thank you!

- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW

Completed
March 27, 2023Gates

Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.

Completed
March 28, 2023Villages

The swinging door for pedestrian access to Porto Village no longer swings closed.

Completed
March 29, 2023Bocce Court

Sand bags have been removed from the V Ditch drain behind the Bocce Court and mud and sand are now flowing into the drain which may cause underground blockage. I have photos that I can send to a separate email if that would be helpful.
Thanks for checking on this issue.
Shay

Completed
March 29, 2023Gates

St Julien entry gate stuck open again

Completed
April 1, 2023Gates

Zinfandel vehicle exit gate stuck open

Completed
April 5, 2023Club

Outside main entrance to event center canopy.
I believe 7 or the 8 lights are burned out. Very Dark Safety Issue?

Completed
April 6, 2023Vineyards

I see they’re finishing up the spraying today off the vineyards. I hope they can smooth out the trails they tore up with their tractor during the rain. Beer and little Syrah hills

- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW

Completed
April 8, 2023Gates

With crime increasing locally, and with this week's news that there may have been a Trilogy home break-in, my Porto neighbors are increasingly concerned that our vehicle gates are frequently mysteriously left fully open for hours at a time. Dave Lanier of Trilogy Neighborhood Watch believes I should get a reply and status report when I submit problems with our gates into this database. To date, I have never received a single bit of feedback after submitting problems here. I would like to get these so I may update my neighbors.
Robert Stapleton,
Captain of the Port Neighborhood Watch.
650-208-8585
bobbyds695@gmail.com

Completed
April 8, 2023Gates

As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.

Completed
April 8, 2023Club

Soap dispensers empty in men's Fitness locker room (this occurs quite frequently)

Completed
 Reported Location Issue Status

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