| October 2, 2024 | Villages | Our exit gate in Rhone is off the hinges and needs emergency attention
| Completed |
| October 2, 2024 | Vineyards | A water pipe in the vineyard behind Porto village is broken and spewing water. It’s flooding the walking path and endangering my home/yard pictures were sent to concierge
| Completed |
| September 28, 2024 | Vineyards | URGENT WATER LEAK
From picnic table on top of hill looking toward Moscato, about 2 rows down
| Completed |
| September 26, 2024 | Villages | A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night - the photo would not download even though it is 3.4 mb which is under the 5 mb file size max. This is happened before. Is there an issue that can be resolved so I can attach a photo?
Thank You.
| In-Progress |
| September 26, 2024 | Villages | A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night.
| In-Progress |
| September 25, 2024 | Gates | Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?
| Completed |
| September 25, 2024 | Villages | Two Street Lights Out on Moscato # 29854 and 29853 cross street Barbaresco.
| In-Progress |
| September 23, 2024 | Gates | The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.
| Completed |
| September 19, 2024 | Gates | Porto gate not rtesponding to codes or transponders.
| Completed |
| September 18, 2024 | Tennis / Pickleball Court | On the Pickleball courts there is a burnt bulb in one of the night flood lights. The one next to court 4 towards the center of the courts.
This issue prevents play on court 4 after dark.
Please correct as soon as possible.
| In-Progress |
| September 17, 2024 | Club | Mailroom outside door not fully latching again. First reported in July.
| Completed |
| September 17, 2024 | Villages | Fire Hydrant Blue Marker is still missing in front of 1837 Moscato. I reported this about a year ago when the trash truck took it on its turn?
Thanks
Ken
| In-Progress |
| September 17, 2024 | Club | All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken
| Completed |
| September 17, 2024 | Landscape | Weeds are looking terrible at the back of Solera Street.
My husband and I have already cleared the fire lane between our house and the Neighbors house, which I feel we should have to do but have waited so long for it to be done.. these weeds make the place look, unkempt, and scruffy!
Could you please send out somebody asap!
Thank you!
| Completed |
| September 16, 2024 | Vineyards | Two water lines have come uncoupled in the vineyards located between Trilogy Parkway and Moscato Place. Both broken lines were gushing water until I stopped the flow of each one.
Uncoupled water line #1) Feeder water line located on the end of a vineyard row approximately 10 yards up the gravel maintenance road that branches off from Trilogy Parkway. I temporarily stopped the flow of water by folding the end of the line on itself and securing it with wire.
Uncoupled water line #2) Same vineyard but the ruptured water line is at the end of a vineyard row on top of the hill (west of Moscato Place) just off the maintenance gravel road. Same fix.
| Completed |
| September 15, 2024 | Landscape | Just noticed this morning that the sprinkler line at the north end of Miwok Park is not working correctly AGAIN. It is the line that waters at 10:50 am daily. There is a small amount of water coming out of each sprinkler, maybe 18 to 24 inches max. The grass is not suffering yet, but it will be dead again as in August if not repaired soon. Thank you!
| In-Progress |
| September 13, 2024 | Club | The water large valve and standpipe is leaking. It is next to the sidewalk between the parking lot next to the kitchen.
| Completed |
| September 12, 2024 | Landscape | I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.
| Completed |
| September 8, 2024 | Landscape | The water pressure at the Chef's Garden area is reduced to the point that we can't water the plants. This just happened yesterday. Also, we need more water to the pumpkin area as none of those plants are getting enough water and our one pumpkin is starting to shrivel up.
Thank you!
The Chef's Garden Team
| In-Progress |
| September 3, 2024 | Club | While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs
| In-Progress |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| August 29, 2024 | Villages | Irrigation leak at Meritage Park in Tuscany. Water has been flowing for several days across from the houses 1600 Meritage loop. The ground is super saturated with water and has been flowing down to the drain for a few weeks.
| In-Progress |
| August 28, 2024 | Club | The TV’s on the recumbent bikes are, once again, not working. 2 of the bikes get a few channels & the other one gets a few more. How long do we have to wait for functioning equipment ? This is beyond reasonable time allowed to have this ongoing problem resolved. It’s been ongoing for a year.
The cost of new recumbent bikes is a fraction of what you want to invest in “the kitchen”. Replace the darn bikes already.
| Completed |
| August 26, 2024 | Villages | There are 2 dead trees and 1 dying tree in Meritage Park.
| In-Progress |
| August 20, 2024 | Gates | At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.
| In-Progress |