Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 76 - 100 of 572

 Reported Location Issue Status
August 18, 2024Vineyards

Water leak at valve for irrigation system for vineyard. Location is adjacent to Aspen park behind fencing.

In-Progress
August 17, 2024Gates

There is a problem with the right hand side gate mechanism for the Zinfandel Entrance gate. Earlier today I heard a banging noise when the gate opened. When I went back to look at the gate the top cover of the motor mechanism is damage. As I watched the gate open, just about when the right hand side gate is fully opened, the mechanism makes a noise and the top part of the unit pops up. Seems something in the mechanism is not working properly and cause the internals to poke through the cover.

Completed
August 14, 2024Tennis / Pickleball Court

On the gate, near pickleball court #4, one part of the gate latch (the part attached to the gate) is loose. That part has only one screw (it has been that way for a long time), and that screw is now partially stripped and cannot be fully tightened.

Completed
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

I was unable to submit the photo

Completed
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

Completed
August 12, 2024Vineyards

Same leak I've reported before. Now I wonder if it could be exacerbated by the tractor during vineyard maintenance. It's below the vineyard behind Frascati, between poles #60-70, near the shiny aluminum metal band on the pole near 70. You can see the moss that's grown on the little puddle. There's a little black circle of open water without moss that to me looks like it's coming from the real source of the water. It's the only wet patch of green at the bottom of the hill.

If it's a spring or something you don't care about, please let me know so I stop reporting it.

what

In-Progress
August 6, 2024Landscape

The Trilogy sign at the top of Trilogy Pkwy is damaged. The word Trilogy is misaligned. The “T” is about to fall off. And. The “L” is upside down.

In-Progress
August 6, 2024Landscape

The sprinklers are lower Miwok park at running evening, morning, and even mid day. You can hardly use the park.

In-Progress
August 4, 2024Landscape

At the out Miwok Gate there is a River Rock area between gate pillar and grass full spreading weeds.
Thanks Ken

Completed
August 4, 2024Gates

Latour exit gates having issues again

Completed
August 2, 2024Gates

9am on Friday 8/2 I couldn’t get out of the Latour gate. Used the St Emilion gate

Completed
July 31, 2024Landscape

This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino

Completed
July 30, 2024Landscape

Upper Miwok park irrigation for lawn is not working the lawn is dead in many areas. See photo. This is an on going problem that never seems to be addressed. I have seen other park areas in Trilogy that are looking great such as the Bocce park area (it looked poor for awhile) now looks good. Why is there no effort to work on upper Miwok ? Thank you

In-Progress
July 29, 2024Landscape

Broken sprinkler system at golf cart gate if front of 1100-1101 Lafite Court. Me. Reynolds gardener Carlos repaired the broken supply line pipe, however we need to have the sprinkler control box(s) repaired asap?

In-Progress
July 29, 2024Club

Outside mailroom door has not been latching completely on its own for the last few days.

Completed
July 28, 2024Gates

Miwok exit gate not closing. Beeping!

Completed
July 27, 2024Landscape

The recent addition of rocks and boulders to the landscape medians in front of 1101 Lafite Court resulted in the work crew breaking the water pipe which waters half of the landscaping on the 1101 Lafite Court side of the golf cart path. I immediately notified the HOA (Jayme Walls) and received a response that the mattewr would be attended to. Now, after several months much of the landscaping is dying or dead and the problem has not been addressed. Likewise, the automatic sprinkler system for this area has not worked for over 5 years, which has facilitated myself and the gardener for 1101 Lafite Court to manually turn on the irrigation system every week.
Dozens of plants have now died and numerous other plants are threatened. I can't imagine why this matter has not been fixed as I have been alerting Mr. Walls and other Trilogy employees for several years. My Neighbor Dennis Reynolds asked for me to advise of his dissatisfaction with the manner these repairs have been ignored. I am also notifying the property managers Nacny and Patrick Lewis of this most unfortunate situation. The landscape employee who previously checked on the sprinkler system was not fluent in english and stated that he did not know how to fix the control boxes, but true to your word he came out and looked at the boxes for a minute or two and shook his head and left.

In-Progress
July 27, 2024Club

Women’s locker room floor was filthy as of 7:30am this morning. Almost looks like there was something wrong with the floor cleaner.

Completed
July 27, 2024Club

What's happening in the ladies locker room - the floor is dirty?? wearing out?? Not sure what has happened. Thank-you.

Completed
July 26, 2024Landscape

Please, please, please check the sprinklers at the upper end of Miwok Park. This is my third request for someone to actually run the sprinklers and look for the problem of no water pressure getting to the grass. The grass cannot withstand 100+ degree days and very little, if any water. One sprinkler line was on today, but only one sprinkler at the end was working. My requests are marked In Progress, but nothing seems to change.

In-Progress
July 22, 2024Landscape

The Lanscaping at the entrance to Andalucia Lane is in need of water most of it looks dead.
Please have someone look at it.

Regards,

Elsa

In-Progress
July 21, 2024Landscape

On July 4, I asked for landscape maintenance and I see it is listed as "In progress". Absolutely nothing has changed in the large areas of dry and dead grass. The sprinklers are coming on with a foot and a half coverage which doesn't begin to cover the dry areas. How much do we have to lose before someone actually comes to see the lack of water pressure for the grass at the North end of Miwok Park?

In-Progress
July 20, 2024Club

Batteries in clock at indoor lap pool need to be changed - clock running slow.

Completed
July 20, 2024Landscape

Park and trail between Chianti Ln and Barbaresco

50% of grass is burnt out to due need of sprinkler maintenance. Some are misdirected and others are clogged.

Larry

In-Progress
July 17, 2024Villages

Water is overflowing from the landscaping into the street, on he Latour side near the 1st house.

In-Progress
 Reported Location Issue Status

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