Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 151 - 175 of 572

 Reported Location Issue Status
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

I was unable to submit the photo

Completed
August 12, 2024Gates

I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.

Completed
June 18, 2024Landscape

I would like the bushes on Trilogy Parkway behind my house topped and trimmed at least a foot, preferably even with the top of the iron fence. I live at 1966 Sacred Mountain Lane and in order for the bushes to grow full and healthy, they need to be topped annually. Several have died over the years due to improper care, as this has been an ongoing issue for several years. I was also advised last year that the bushes would be topped annually in the spring as part of the standard maintenance program and that I would not need to send in a request as I have since I moved into the home in 2019. I also watched maintenance staff top and trim only the bushes behind 1958 Sacred Mountains home today, leaving the rest of the block undone. Why is that? If you look at those bushes, you can see a noticeable difference versus the bushes behind my home.

Completed
November 17, 2023Club

I'm not sure how to report this, but this is the only mechanism that I know of for reporting anything.

The lids that are available for the tops of the coffee cups at the morning coffee service in the club are the wrong size for the cups. I only infrequently go up to the club for morning coffee, but the lid now always pops off my coffee cup and the hot coffee burns my hands. I have also seen this happen to others. I do not recall this happening last year. Can't something be done to correct this?

Completed
May 9, 2023Landscape

I’d like to report a damaged fence needing repair.
It’s at Bordeaux Park.
South east corner hillside. The fence is a wooden two rail fence from the park floor up the hillside (in/near the olive grove) to the back yards of the adjacent residences.
Tow rails are out of place needing repair.

Thank you,
Robert Damico
1621 Gamay Ln.

**** Response from HOA - This has been reported to the City to address as they confirmed it's their responsibility. Fence posts need to be reset in concrete. *******

Completed
December 8, 2021Club

If it hasn’t already been fixed, the clock in the gym is showing the incorrect time. Thank you.

Completed
August 25, 2023Club

In library room, two bulbs out, just over chess tables..
Requested front desk to contact maintenance 3 times
within last week….someone referred me to this sight…
Please change bulbs (“LOW HANGING FRIUT”)

Completed
July 24, 2023Gates

In Porto (Healing Rock Ct), Outbound gates have been wide open for days. (Inbound gate is unresponsive

Completed
April 15, 2023Gates

In the back right corner of Monte Rosa park (city park located between Bordeaux and Tuscany) there is a gate that allows access to and from the Montepulciano vineyard. The gate has a card key reader, but the gate opens without using an access key. Just yank on it an it opens. I recall months ago there was a cable lock on that gate preventing it from opening, but the cable lock is not there anymore. I see that Bordeaux residents are using that gate but I think it should have a lock to prevent non-residents from using it to enter the vineyards (and therefore enter Bordeaux without any restrictions). -

*****Message from VAMC - We are currently working with the City to get this working for our residents. We have locked this gate to close access off to the public. Once resolved, we will send out a mass email to our residents. - JW ****

Completed
August 7, 2023Club

In the Komei room there's a ceiling light out. It's near the door to the outside.

Completed
August 7, 2023Club

In the Komei room there's a floor mirror against the wall. This mirror is not secured to the wall, therefore it will fall on people if anyone bumps into it or moves it by accident. It has fallen on us a couple of times. Perhaps it could be secured to the wall in some way.

In-Progress
October 12, 2019Wine Barn

In the wine barn restroom area, there is a female/male sign resting on the floor. It actually duplicates the sign on the doors.

Completed
August 1, 2020Villages

In Tuscany Village, the following street lights are on during the day, 205152, 205120, 250144, 205155, 205160, 205162, 205163 and probably more since my daily walk does not cover the entire village.

Also, a number of houses have burned out address lights. Perhaps the night security watch could record the burned out address locations so the owners could be notified. Even though the address lights are on 24/7 (for no reason), it is very difficult to see that the bulbs are out during the daytime so the owners are probably unaware. The address lights use two 2825 bulbs (12V, 5W) and are available at Amazon, Ace Hardware and most automotive parts stores.

Completed
May 1, 2023Gates

In-bound Porto vehicle gate is stuck open

Completed
December 10, 2021Gates

Inside Miwok Exit Gate. The landscaping was never finished. I think they thought it was part of the house by the gate.

Completed
August 29, 2024Villages

Irrigation leak at Meritage Park in Tuscany. Water has been flowing for several days across from the houses 1600 Meritage loop. The ground is super saturated with water and has been flowing down to the drain for a few weeks.

In-Progress
August 7, 2020Villages

Irrigation problem in Bordeaux Park. Flower bed along sidewalk on Latour is flooded and lawn is saturated in some areas.

Completed
January 19, 2023Club

Is it possible to relocate the Pilates items to another section of the gym? It seems the items are increasing & they now take up a quarter to a half of the relatively small floor workout area. I use the gym a lot & have rarely seen anyone use this stuff & those of us who want to do floor exercises are left scrambling for another spot. At best, 1-2 people can use the mat with all that stuff there. Today another big box was added.
I have spoken with other gym regulars who feel the same.
Thank you.

Completed
November 5, 2019Tennis / Pickleball Court

Is it possible to replace the tennis court light switch with a 2 hour timer?

Completed
October 28, 2024Villages

It has been reported that our gates are making a very high pitch sound when opening and closing. I am out of town and submitting this request. As you know the gates are new and have already broken once. Thanks for investigating. Rhone Village

In-Progress
August 9, 2020Vineyards

It has been verified that poison bait has been placed in the vineyards near the hiking trail by Miwok and Tempranillo.
This is not acceptable as all the animals that will feed on poisoned carcasses would also likely be killed.
Golden eagles, red-tail hawks, kestrels, foxes and a whole host of other animals are directly threatened.
Put out cage traps if needed but please remove the poison ASAP.
See Nextdoor post by a Trilogy resident for picture of poison bait.

Completed
July 6, 2022Club

It seems like the playlist in the gym has changed to a more contemporary theme. What happened to the classic rock that was voted in? Thanks!

Completed
February 4, 2025Club

It would be great if you could do something about the mic stand in the event center. Today was the second event I was at recently where the presenter had a heck of a time as the mic won't stay in position, constantly slipping down. This happened at the Comedy show and today at the WOW event. It looked very frustrating for the presenter who can't always be holding the microphone in their hands. Thank-you.

In-Progress
December 12, 2022Club

It would be nice if management would routinely make rounds & see what needs attention in the clubhouse. I routinely frequent the gym. The TV on one of the elliptical machines has been broken for quite a while, now a 2nd machine has the same issue. We are down to one functional machine.
Also, one of the sinks in the ladies room has standing water pooled in the basin. It seems the stopper doesn’t stay up.
Please check the facility & provide the services you are contracted to provide.
Thank you.

Completed
January 22, 2021Gates

Just inside the Miwok gate, a water valve is leaking & the planter is full of water.

Completed
 Reported Location Issue Status

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