Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
September 25, 2024Villages

Two Street Lights Out on Moscato # 29854 and 29853 cross street Barbaresco.

In-Progress
November 25, 2025Club

The Group Exercise Studio fans need to be cleaned.

Thank you,

Julia Benveniste

In-Progress
February 3, 2026Villages

2ND REQUEST the street light on Solera st by meritage loop park pergola is still out. Please follow up with a course of repair.

Robert: I will forward to HOA office.
Message sent to HOA

In-Progress
March 19, 2026Landscape

This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken

In-Progress
July 13, 2026Landscape

Lots of water at each watering for small green area.
White pipe to help soil drainage, I guess, would love less water.

Much runoff onto street.
At divide/entrance of Andalucia gate.
Please check sprinkler. Thank you.

In-Progress
July 6, 2025Gates

Miwok Gate something is splashed all over the pillars. Looks like lubricant from maintenance of the gates.
Thanks
Ken

In-Progress
May 11, 2026Landscape

The hedges on the west side going up Trilogy Parkway behind Sacred Mountain Lane need to be topped by at least 2-3 feet in order to ensure that they stay healthy and not woody. This is something that should be on the landscapers annual list of maintenance tasks in early spring.

In-Progress
October 12, 2026Villages

The street lamp post that is on my property requires new light bulb(s) replaced since it has gone dark for the last few evenings. My address is:

1914 Miwok Ave.

In-Progress
September 18, 2024Tennis / Pickleball Court

On the Pickleball courts there is a burnt bulb in one of the night flood lights. The one next to court 4 towards the center of the courts.
This issue prevents play on court 4 after dark.
Please correct as soon as possible.

In-Progress
January 16, 2026Landscape

The lights on the walkway between the Club and Porto Village (Healing Rock Court) were not on the last evening I needed them

we are working on the programming to work out all the timing with the new programmers.

Robert

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
July 14, 2026Vineyards

Same 2 water leaks as 1-2 weeks ago behind Frascati.

In-Progress
October 21, 2026Villages

NO PROBLEM. JUST KUDOS. I wrote yesterday about leaves and mud in our canal. Today, I went to take the garbage out at 6:45am.
Two young men walked along the canal to see what needed to be done. They were waiting until 7:00 to start the clean-up.
Thank you so much for your speedy action.
No need to reply

In-Progress
August 18, 2024Vineyards

Water leak at valve for irrigation system for vineyard. Location is adjacent to Aspen park behind fencing.

In-Progress
May 6, 2026Landscape

Bordeaux needs maintenance. The trellis is in serious condition. It’s leaning and the posts need repair. The roses need to be trimmed and north slope requires some mowing and the bare spots replanted.
Thank you.

Robert: I have forwarded this report to HOA

In-Progress
July 30, 2025Landscape

Andalucia Gate entrance; When are the plants that died because of no water be replaced?

Regads,
Elsa

In-Progress
September 17, 2024Villages

Fire Hydrant Blue Marker is still missing in front of 1837 Moscato. I reported this about a year ago when the trash truck took it on its turn?
Thanks
Ken

In-Progress
December 11, 2023Club

Please add the mailroom hours to the hours tab on the MTL website

In-Progress
November 5, 2025Gates

No Trespassing sign at St Julien gate entrance has been hit and knocked over

In-Progress
October 9, 2026Villages

Lamp post located in between 1675 and 1679 Gamay Lane is very unsightly. The bottom base where it sits on the concrete is bent and crooked. Please, have this fixed. Pole number 7212. Thank you!

In-Progress
September 3, 2024Club

While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs

In-Progress
February 28, 2026Villages

I was out walking this afternoon and noticed that the crosswalk lines at the intersection of Zinfandel and Chianti are crumbling. Similar issue for the crosswalk at Miwok and Barbaresco although it appears to be small sections missing rather than crumbling.

In-Progress
May 6, 2026Villages

The end of Viognier ct. the
post holding the concrete “boards”has tilted causing to fall. Please see the picture attached.

In-Progress
July 17, 2025Club

For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?

We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert

In-Progress
December 5, 2025Wine Barn

The internet and wifi connection in the Wine Barn is down. Looks like it went down at 5:55am this morning (12/5/25). Without an internet connection we can not remotely control the vineyard/orchard irrigation system. Thankfully this is not a problem right now as we have the watering in the vineyards and orchards turned off for the winter.

In-Progress
 Reported Location Issue Status

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