Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
September 17, 2024Club

All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken

Completed
August 27, 2023Club

The TV on the gym’s middle recumbent bike has not worked for at least 3 months. When will it be replaced or repaired?

Completed
April 9, 2024Club

Light is out over pool table next to shuffle board.

Completed
August 11, 2026Club

Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.

Completed
July 5, 2026Club

The up lights under the two Magnolia trees out from the event entrance parallel to the parking lot as well as the one on the opposite of the circle in the same position. These have been burned out pretty much since we have lived here six plus years.
See pics for location

Could not drop file. attachement. Hi Ken, we have an electrician coming out on 7/22 at 6pm. thanks.

In-Progress
December 26, 2024Club

Middle shower stall in men’s locker room has clogged drain

Completed
June 12, 2023Club

The screen interface on the middle recumbent bike is glitchy. It seems to be working at first, but freezes up in the middle of a workout. Thanks.

Completed
August 28, 2024Club

The TV’s on the recumbent bikes are, once again, not working. 2 of the bikes get a few channels & the other one gets a few more. How long do we have to wait for functioning equipment ? This is beyond reasonable time allowed to have this ongoing problem resolved. It’s been ongoing for a year.
The cost of new recumbent bikes is a fraction of what you want to invest in “the kitchen”. Replace the darn bikes already.

Completed
March 26, 2023Club

One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.

1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.

In-Progress
September 18, 2023Club

2 Problems:

1) In the gym by the mirrors where the Pilates table is and all the floor exercise is done there have been ants crossing the mats for weeks. The ants make it uncomfortable to do floor exercise.

2) Also, all 3 elliptical machines that the monitors are in operable. The machines need service.

When I advised the SAWA spa staff they keep assuring me that both problems are being handled, but it's been weeks. So I submit this report on Sept 18th, just to properly go through channels with a date marker.

Completed
December 20, 2024Club

2 Gym issues: 1) The ants have reappeared on the mat in the back corner. I have seen them two consecutive days now, as I stretch out back by the mirrors in the gym.
2) There is an exercise bike that has been turned so the rider looks onto the exercise mat, instead of outside. Please return the bike so the position of the rider looks outside as they exercise. It is extremely uncomfortable for those stretching on the mat.

Thank you

Completed
February 11, 2026Club

apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts

In-Progress
October 12, 2019Gates

Are all access gates backed up by a battery in case PG&E turns off the power?

Completed
May 6, 2023Gates

Residents report St Julien gate locked in open position

Completed
April 9, 2020Gates

The walk-through gate at Miwok does not lock, even when pulled fully closed.

Completed
June 18, 2020Gates

The car gate and pedestrian gate at Solera were not working this morning.

Completed
March 11, 2023Gates

the Porto entry gate is broken again. Could you please have someone correct the problem.

Completed
February 20, 2023Gates

Auto gate entry side in Porto Village is consistently open which is a big safety concern. Has been going on for months.

Completed
December 5, 2020Gates

golf cart gate to Bordeaux on Briones Valley STILL does not work! putting up a sign that says "gate working" does not fix the problem. It worked going in but not going out and wouldn't work again going in. My card does beep and briefly does turn light green but does not open the gate. Card works on other gates.

Completed
August 9, 2021Gates

2 gates don't work (tried multiple times with several cards): golf cart gate between Rhone (Briones Valley Road) and Bordeaux. AND pedestrian gate into Rhone.

thank you.

Completed
October 11, 2021Gates

Pedestrian/golf cart gate at end of Lafite Lane is not working or at least this morning, October 11, it was not working.

Completed
December 22, 2021Gates

The following gates don't work: golf cart gate between Rhone (Briones Valley Road) today is not working and the
pedestrian gate into Rhone has not worked all week.
Thank you

Completed
March 11, 2022Gates

Latour entry gate is stuck open

Completed
January 31, 2023Gates

The entrance into Bordeaux gate on LaTour is remaining opened and does not close.

Completed
September 28, 2022Gates

Lafite gate stuck open

Completed
 Reported Location Issue Status

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