| October 27, 2023 | Gates | Sonoma Resident reports Zinfandel exit gate not closing.
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| October 27, 2023 | Gates | Hey there. I just found this link in MTL. The Sonoma gate going out is not shutting again. It’s about 9:30 pm.
This happened the other night as well.
Please can you fix. Thanks.
Sonoma gate on Zinfandel
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| November 2, 2023 | Gates | Entrance Gate on Latour remains open - does not close.
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| November 2, 2023 | Gates | Zinfandel exit gate is stuck open, entry gate is working
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| November 4, 2023 | Gates | Zinfandel exit gate not closing again
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| November 5, 2023 | Villages | The Solera gates to Tuscany have been open all day, since yesterday. Please close them.
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| November 7, 2023 | Club | The Event Center needs to be cleaned. The floors are slippery and dirty. The window sills are also dirty
Thank you,
Julia Benveniste
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| November 7, 2023 | Gates | Zinfandel Gate is stuck open (again)…
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| November 9, 2023 | Club | FIVE of the EIGHT Lights Burned Out in the tower entrance to the event center. This was reported on September 27.
This is Safety Issue.
Ken
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| November 10, 2023 | Pool | hot tub temperature to low
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| November 13, 2023 | Villages | Someone has spilled blue paint down most of the length of St. Julien. thanks
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| November 14, 2023 | Gates | Entrance gate to Rhone Village is stuck, one side closed, one side open.
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| November 15, 2023 | Gates | Zinfandel exit gate is stuck open again
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| November 16, 2023 | Pool | Please could you heat the indoor pool a few degrees. It is way to cold.
Thank you!
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| November 16, 2023 | Gates | The exit gate of Sonoma Village has been stuck open for several weeks. This has been reported to the concierge desk several times.
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| November 17, 2023 | Club | I'm not sure how to report this, but this is the only mechanism that I know of for reporting anything.
The lids that are available for the tops of the coffee cups at the morning coffee service in the club are the wrong size for the cups. I only infrequently go up to the club for morning coffee, but the lid now always pops off my coffee cup and the hot coffee burns my hands. I have also seen this happen to others. I do not recall this happening last year. Can't something be done to correct this?
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| November 28, 2023 | Gates | Bordeaux Entrance gate at Latour is sitting open.
| Completed |
| November 30, 2023 | Gates | Yes, just letting you know that the Latour entrance gate is remaining open.
| Completed |
| December 1, 2023 | Gates | The man gate at the Solera Street entrance is not reading the entry keys.
| Completed |
| December 1, 2023 | Club | Lights out in closet in Fitness Studio - where weights, mats and balls are kept. Very dark trying to remove equipment for class. Thanks!
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| December 6, 2023 | Gates | Solera pedestrian gate will not open. It takes the member card but the latch will not click open.
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| December 7, 2023 | Wine Barn | We're having a large event tonight at the Wine Barn and noticed this morning that the garbage bins are not empty from a previous event, plus there's a Beer Club event this morning that will add more garbage. Could the bins please be dumped between 3 and 5 PM so that our event can start with empty bins? Thanks so much!
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| December 13, 2023 | Club | I saw an ant on the mats this morning back in the Northeast corner of the gym, in the floor workout area. Ants are not easy, but not fun when they crawl on you when you are stretching either.
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| December 13, 2023 | Gates | The pedestrian gate entering Tuscany at Solera does not work with key card. The sensor turns green and beeps but does not unlock the gate.
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| December 17, 2023 | Gates | I ride my bicycle out the Sonoma gate 2 - 3 times per week. Up until about 2 weeks ago the gate would open automatically as I rode directly in front of the gate. Now it will not open at all. I would assume some type of sensor is either faulty or defective.
| Completed |