| December 5, 2020 | Gates | golf cart gate to Bordeaux on Briones Valley STILL does not work! putting up a sign that says "gate working" does not fix the problem. It worked going in but not going out and wouldn't work again going in. My card does beep and briefly does turn light green but does not open the gate. Card works on other gates.
| Completed |
| December 12, 2020 | Villages | We cannot open the gates at Tuscany (both Solera and Andalucia) remotely. People can call us at the gate but when we push 9 it doesn't let them in. Both my husband's code and mine are not working.
| Completed |
| December 17, 2020 | Gates | The Firenze vehicle gate will not open when using a gate card. Please fix. Thanks.
| Completed |
| December 19, 2020 | Villages | The pedestrian gate/door into Bordeaux at Latour is missing a straight piece of metal that closed off the space near the decorative filigree (we saw the piece on the ground next to the gate 2 days ago) and because it is gone you can now effectively put your hand through from the outside and reach down to the knob on the inside and let yourself into the community.
| Completed |
| December 26, 2020 | Gates | Miwok pedestrian gate locking hardware is missing, gate can be opened without badge
| Completed |
| December 29, 2020 | Gates | LaTour entry gate is not opening.
| Completed |
| January 2, 2021 | Villages | Doggie bags have been out for at least 2 weeks.
Doggie waste is getting full.
(Bordeaux park)
| Completed |
| January 7, 2021 | Landscape | Miwok park (corner of Barberesco & Miwok) needs the grass replaced. The wild grasses are truly dead and not merely dormant. This half of the park has looked this way for a year and has only gotten worse. Wild grass was a poor choice and if the grass just doesn't look good nor has it grown well. Could we please replace the wild grass with turf grass?
Thank you
| Completed |
| January 7, 2021 | Landscape | The “park grass area” on Miwok is horrible looking. Weeds, dead plants, overgrown olive trees, dead and bald grassy areas. I was hoping TerraCare would be improving this but it doesn’t seem like it.
| Completed |
| January 19, 2021 | Vineyards | There is a dead tree in the vineyard directly behind our house @1701 Zinfandel drive. It has been dead/dying for over six months. Please have landscape people examine tree for removal and replacement.
| Completed |
| January 20, 2021 | Club | There is a leak in the fountain at the bottom of Trilogy Parkway. Water is running over the road and into the gutter
| Completed |
| January 22, 2021 | Gates | Just inside the Miwok gate, a water valve is leaking & the planter is full of water.
| Completed |
| January 23, 2021 | Landscape | Median Olive Tree Lights between Calif. Trail and the Tower do not go on at night?
| Completed |
| January 23, 2021 | Vineyards | Testing
| Completed |
| February 1, 2021 | Landscape | V-ditch drain is completely blocked Miwok Ave across the street from Miwok park
| Completed |
| February 2, 2021 | Bocce Court | Card reader at Trilogy Pkwy. /Bocce Courts pedestrian and golf cart gates not working.
| Completed |
| February 4, 2021 | Landscape | Thanks for getting the Trilogy Parkway Lights by Olive trees in median turned back on.
On the same note can you have maintenance check the rest of those lights there a several burned out.
If you like I can check them one and tell which ones they are?
Thanks
Ken
| Completed |
| March 20, 2021 | Gates | The pedestrian gate on Latour will not open
| Completed |
| March 22, 2021 | Gates | Latour pedestrian gate broken/jammed again. It has been pushed outward, so the gate is caught against the protection plate. No one can open then gate. I reported this to Concierge on Sunday
| Completed |
| March 31, 2021 | Villages | Latour pedestrian gate will no longer lock. No matter how hard you push it into place it can swing back open.
| Completed |
| April 3, 2021 | Club | No internet connection on the technogym kiosk in the gym. Thanks.
| Completed |
| April 12, 2021 | Villages | Bordeaux park is in need of some upkeep. Square picnic tables are peeling- in of need paint, the garbage can wood trim is falling off, the rail fence near the olive trees and path has wood rails that are dislodged and down.
Thank you for your attention
| Completed |
| April 20, 2021 | Villages | Hi,
I live next to the Latour gate. Every so often it needs to be "silenced." It squeaks. I have been gone for a couple of weeks and came home to "fingernails on a chalkboard" every time the gate opens. I think it is the entry side but not positive. My office is on that side of the house and so I hear it from morning until evening. It is driving me crazy. I have had to move to another room to work. Worse yet, I have company coming in about a week and that is the guest room side of the house. They will never sleep if it is screeching like it currently is doing. Please help!
Thanks so much and sorry to be a bother.
| Completed |
| April 21, 2021 | Landscape | The heavy equipment vehicles ran over the plantings in the center of the driveways at the Solera gate. We are concerned that the irrigation in that area has been compromised.
| Completed |
| May 1, 2021 | Landscape | Drip system water leak at end of Moscato. Running in gutter. This one had problem before.
Thanks
Ken
| Completed |